Get to know me!
About Me
Overview
Data-Driven Information Technology Generalist with a passion for continuous improvement and strong analytical and strategic thinking skills. Proficient in database management/administration, business analysis, technology strategy, and web design. Experienced in managing the entire lifecycle of technological solutions to support and improve business processes within nonprofits and higher education organizations, including research, development, user acceptance testing, implementation, and management. Adept at translating end-user business needs into application and operational requirements. Has a natural curiosity about information management, enjoys solving complex challenges, and loves all things data.
Key Accomplishments
- Developed an Enterprise Architecture and 5-year Technology Strategic Plan based on requirements and business cases elicited from organizational stakeholders including 20+ staff and 3500+ external users. Systems and process improvement resulted in more efficient operations, retention of mission-critical institutional knowledge, and labor savings of thousands of hours each year.
- Oversaw the acquisition, development, and integration of an enterprise platform based on Salesforce CRM, Marketo marketing automation, and several other 3rd party tools. Functionality includes grant management, budgeting and constituent reimbursements, engagement automation and journey building, campaign tracking, case management, constituent life-cycle tracking, surveys, and reporting.
- Developed a Drupal website integrated with Salesforce to allow external and internal constituents to update data and submit travel/training/time-off requests with automatic routing for approval, speeding approvals and reducing staff time spent responding to status inquiries.
- Created a self-service knowledge repository and help desk portal for staff and external constituents allowing stakeholders to submit trackable support tickets and search FAQs, illustrated guides, and training documents.
Specialties
Technology Strategy, Project Management, Database Management and Administration (Salesforce), Systems Architecture, Business Process Improvement, Vendor Management, Systems Maintenance, Writing Documentation, Web Design/Development (Drupal, Wordpress), Graphics Design, and Email Management (Marketo).
Design Portfolio
